Text "OUT/OUTAGE" to 898295/txtbwl to report an outage, "STAT/STATUS" to request a status update, "HELP" to receive help information and "STOP" to stop texts. *BWL Terms and Conditions. Message and data rates may apply.
Customer Service Center
Our Haco Customer Service payment lobby is currently closed due to COVID-19.
(517) 702-6006 7 a.m. - 5 p.m. Monday–Friday
Closed weekends and holidays
Power/Streetlight Outages, Downed Lines: (877) 295-5001
For water quality concerns including discolored water, a change in pressure or a water main break, please call 517-702-6490.
BWL offices will be closed on the following holidays:
- New Year's Day
- Martin Luther King Jr. Day
- Memorial Day
- July 4th
- Labor Day
- Veterans Day
- Day After Thanksgiving
- Christmas Eve
- Christmas Day
- New Year’s Eve
Send us a Message
Thanks for your interest in the Lansing Board of Water & Light. Let us know how we can help by emailing email@example.com.
These messages are monitored during business hours. You will receive a response in up to three business days. If you need an immediate response, please use the emergency phone numbers.