Outage Credit Eligibility
BWL customers who experience an electric outage solely attributable to BWL-owned equipment for 120 consecutive hours (five days) or more can apply for a $25 extended outage credit.
In order to be eligible for the extended outage credit, an application must be received within six (6) months of the first day of the outage, and the affected account must be active and current with no past due balance, on the date of application. If the application is approved, the BWL will apply the extended outage credit to the account.
This application must be entirely completed to be processed. Separate forms must be submitted for each account requesting a credit. Please type in information or print legibly.
Other Ways to Apply
Download a copy of this form or call our Customer Service Center at (517) 702-6006.
You can also pick up a hardcopy form by visiting our Customer Service Center at 1232 Haco Drive, Lansing.